With the advent of the Covid-19 pandemic and the restrictions imposed by the lockdown which were set to be implemented nationwide at the end of March 2020, Rewardsco were faced with the major challenge of having to rapidly deploy a large majority of their contact centre workforce, numbering 300 users, to work from home. A key component of the strategy
was the endpoint devices that needed to be used. The existing thin clients in the contact centre were not suitable for home
deployment as they were purely terminal based and were not able to run software locally on the devices, something that was
a key requirement. Rewardsco needed a device that was small and cost-effective, yet powerful enough to run Windows, Microsoft Office and Genesys Dialer applications.
Access the rest of the case study to find out how CloudGate Mini PCs enabled Rewardsco’s remote working strategy: