Frequently Asked Questions

Can I plug it into my TV, to create a Smart TV environment?

Yes you can, simply plug in a keyboard and mouse and you’re up and running.

Does the CloudGate Desktop have a headphone jack?

The CloudGate outputs sound through HDMI, which allows users to plug in their headphone or speakers into your screen’s headphone socket.

The internet is slow on my device.

Contact your service provider. Internet connectivity should not be a device issue. Try connecting to another network to double check.

Can I install drivers on my CloudGate?

Please do not install any drivers onto you device unless recommended by us.

What versions of Office work on the CloudGate X?

You can run Office 2010, Office 2013 and Office 365 on the CloudGate Square.

How do I restart the CloudGate?

Due to the hardware of the devices you cannot “reboot” the device. The best thing to do is try switching it off and on again.

How do I connect sound to my CloudGate?

With the CloudGate X, the device has a Aux Port and HDMI. You will need to purchase an Aux cable, the device comes with an HDMI cable.

Can I connect a USB Printer to the CloudGate X?

Yes, the CloudGate X has all the regular Window’s drivers available so USB printers work as before.

Can I connect it to my Wireless Network?

Yes, the CloudGate is capable of connecting through Wifi, as well as Bluetooth and Ethernet.